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You ask your customer service team to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?


Are you responsible for client development and growth?

Many lawyers, bankers, accountants and other professional service providers find themselves increasingly responsible for client development and growth. Yet they also have one of the toughest business development challenges.

What you say after "hello" can make a real difference to the success of a meeting.

Join me at B2B Network Hub at Basepoint Bromsgrove on Tuesday 29th May 2018 at 11:30 to learn how to maximise those first, highly important five minutes of meeting. I'll be presenting alongside Julie Bullock, Centre Manager of B2B Basepoint Bromsgrove.


Most people build their business using their own ‘sales’ system. It consists of commonsense, strong interpersonal skills, professional expertise, enthusiasm and self-belief. This talk explains the prospect’s system for buying, and suggests how our own system for ‘sales’ can be improved when we first understand the buyer and their system for buying.

Join me to learn how to overcome the symptoms of inadequate systems and processes for both sales and sales management and a weak sales culture.

Gain insights into how you can create a hiring process that will effectively and efficiently guard against bad hires. A “hire slow, and fire fast” process.

Networking hub - 'Break the rules and win more business' event

Friday 10th November 11:30 am to 1:30 pm at Basepoint Bromsgrove

Join me and the centre management for an informal presentation followed by a light lunch and an opportunity to meet like-minded business leaders.