Sandler’s Strategic Customer Care Program is unlike any training available.
Our Strategic Customer Care training programme provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.
You ask them to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?
Cost £1800 per person
First session 13th July 9.30 am - 12.30 pm