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Heart of England | nigeldunand@sandler.com
 

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Build a world class customer service team

Master the skills to communicate effectively with your more valuable clients . . . and drive success for you and your business

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Take control of your customer care success

The Strategic Customer Care programme is used by the world's top companies to help frontline staff (including engineers, tech support & customer service reps) handle their biggest challenges with confidence:

  • Providing 'free consulting' by giving information to prospects who are hunting for the best deal
  • Struggling to ask the right questions to uncover the customer's real reason to buy
  • Failing to get the information, or build the relationships, that create happy long-term clients

"I'd had a moderate degree of success running at an order rate of £1.5m per year. Today, I'm looking at more like £3.1m"

Carey Windeatt

 

Sandler Customer Care enables your team to...

  • Maximise your inside sales and business development efforts
  • Confidently recognise business opportunities
  • Qualify and question customers and prospects to genuinely understand their needs
  • Uncover hidden sales and business development opportunities

"Sandler helped us remodel our sales function. We set the goal of being the number-one reseller in the U.K. for small and medium businesses, and we achieved that. In terms of results and outcomes, it's an astonishing story."

Ben Gower, Perspicuity

The journey to customer service success

Providing world class customer service can be challenging, especially in today's global market with highly self-educated prospects.

Whether you are managing a team or handling clients yourself, there are hundreds of potential pitfalls including self-limiting beliefs, challenging prospects, the marketplace, and your competition.

More than one million customer service professionals have completed Sandler programme on their journey to personal and professional success.

Book a discovery call

Trusted by over 50k+ companies worldwide

Sandler Customer Care is a nine-session reinforcement programme designed to help people master the Sandler Customer Care concepts and reach new height of professional (and personal) success.